MEDICAL WARRANTY INFORMATION

warranty

Should your Medi-Kool (MK) product fail to function (due to a defect in material or workmanship) within 5 years from the date of manufacturing, FMS will replace or repair (at FMS’s discretion) any defective parts free of charge.  All units are shipped in a box on a pallet via LTL freight. Do not ship any Medi-Kool unit via UPS or FedEx ground. FMS agrees to pay LTL freight shipping to and from the customer within the first year. *  After the first year, FMS will not be responsible for shipping, but will still service the unit free of charge up to 5 years, if it is deemed a manufacturer defect.

Contact the FMS office before any work is performed, any unauthorized repairs will invalidate the FMS 5 year warranty.

Control boards are covered for one year.

*For our clients not in the continental U.S. the 5-year warranty is still valid. However, shipping and handling will be the responsibility of the client to and from the FMS factory.

FMS is not responsible for the installation or de-installation of the unit. FMS is not responsible for labor reimbursement.

All purchased climate control cabinets are non-refundable and non-returnable

Limitation of liability:
FMS is dedicated to manufacturing high quality custom MK units. In no event shall FMS be liable for any indirect, incidental or consequential damages arising out of any sale or operation of the products sold and/or installed. The purchaser of the unit will hold FMS harmless of any incident caused by the failure of the FMS product up to and including injury or death.  In no event shall FMS’s obligation exceed the value of the product{s) sold.

LOOKING FOR IMPORTANT DOCUMENTS?

Download all the documents you might need for our medical products, including schematics, as well as an installation guide and a full medical product catalog.